Rock Bottom Aquatics & Reptiles - Delivery

  1. Rock Bottom Aquatics & Reptiles will deliver your goods within 2 - 5 working days providing that they are in stock.  If an item is out of stock, or there is a problem with delivery we will notify you of an approximate delivery date and give you the option to proceed with the order or cancel.
  2. Our delivery charge is free for orders over £60.00.  Orders below £60.00 are subject to a £4.95 delivery charge.
  3. Our delivery area is U.K mainland only.  This includes Isle of Wight.  If you live out of our delivery area, please contact us for a price on delivery.
  4. Goods must be signed for on delivery.  Please do not sign for goods that appear to be damaged, send them back with the carrier.  If the goods are damaged we must be notified within 24 hours.
  5. If you are not in when the courier delivers your goods they will leave a card and call the next day.  If you are not in after 2 calls you will have the option of picking the goods up from the courier depot or having them delivered and paying an extra delivery charge.  If the goods are returned to us you will be charged the return fee to your credit card, approximately £10.
  6. Smaller items may be sent by Royal Mail using their Recorded Delivery service.  Royal Mail will call once.  If you are not in they will leave a card for you to collect from your local Post Office.
  7. If you are not going to be in at the delivery address you can have your goods delivered to your place of work or neighbours etc.
  8. Aquarium Delivery.  All aquariums must be inspected before signing for them.  In the unlikely event that they are damaged, do not sign for them, return them with the courier.  Once they have been signed for no claim can be made for damages.  If they are damaged please notify us immediately.  Please make sure you are in to accept delivery as these are big, fragile items.  All cabinets and stands are flat packed and very easy to assemble.
  9. At Rock Bottom Aquatics we re-use packaging to be environmentally friendly and cut down on expenses to keep our prices low.

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 Free Delivery on all Orders Over 60!